PortableACStore.com ensures that your private information stays confidential, and your transactions are secure.
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Credit Cards Accepted:
American express accepted for Canadian orders only.
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Can I order by telephone?
Yes. Please call us at 1-877-881-4471 and we will be happy to take your order or answer any questions that you have. You'll be asked for the item numbers that are of interest to you, so it will be helpful to have those product numbers or descriptions on hand.
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Can I order over a secure internet connection?
Yes. This is the easiest and quickest way to order. Our website uses 128-bit encryption to secure every purchase. For your additional safety, your credit card is never saved in the portableacstore.com system.
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Can I order if I'm outside the U.S. and Canada?
At this time, we can only accept online orders that have a U.S. or Canada billing address and ship to a U.S. or Canada address. However, please feel free to call our office if you would like to place an order with a non-US and Candada billing address.
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How do I add/make changes to the quantity of an item in my shopping cart?
Once you find an item that you like, click on "Add to Cart". The item will stay in your shopping cart until you're ready to check out. You can add as many items to your shopping cart as you like. To make changes to quantities, adjust the quantity and hit the "Update" button.
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Do I have to have a credit card or a debit card? Which credit/debit cards do you accept?
When placing an order, you must use either a credit card and debit card. Please see the details below.
| Major Credit Cards Accepted: MasterCard, VISA (USA) |
| MasterCard, VISA, Amercian Express (Canada) |
| * Now you can pay with your INTERAC® Online! (Learn more) |
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How do I change my order?
Once you submit an order over the internet, your order is immediately processed. In some cases, we may be able to change your order if you call us within an hour of your order. Please call us at 1-877-881-4471 if you have any questions.
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How do I return a product if I don't have the invoice or packing slip?
Please contact our office directly to obtain a Return Authorization number before you ship your item back to us.
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How do I know if you've received my return package?
You will receive an email notifying you that we have received your package. For security reasons, we suggest insuring the package for the value of its contents. We cannot be responsible for packages lost in the mail.
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Where do I send my return?
Please call us for your return authorization number and we will tell you where to ship your return.
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Is your website secure?
Yes - portableacstore.com implements industry standard security policies to protect you while you shop. We work to protect the security of your information during transmission by using Moneris Solutions to facilitate our credit card transactions and debit card transactions. Moneris Solutions processes the credit cards and debit cards, so portableacstore.com will NEVER see your credit card number and debit number. portableacstore.com protects your privacy and information by using Secure Sockets Layer (SSL) software, which encrypts information you input. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to logout when finished using a shared computer.
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What is your Privacy Policy?
portableacstore.com does not require you to submit personal information for general use of our website. By "personal information" we mean any information that would personally identify you, including your name, age, address, telephone number, and email address. Our web server automatically logs information relative to each visitor's domain or access provider, but does not recognize or log individual email addresses. The website access statistics are collected and analyzed to determine how many visitors our website receives, what pages are being accessed, and how often. These statistics provide us with useful information about the performance of our website, and do not contain any personal information related to our visitors. By using the portableacstore.com website, you agree to the terms of our privacy policy. If you do not agree with the terms of our privacy policy as stated here, please do not use our website. Please contact us for any questions or concerns related to our privacy policy.
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Who do I call or email if I have a question?
Please see following detail to find out how to call us or email us. We will be happy to help you with you product choices, special orders and customer service.
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Who do I contact if I have a question about my product?
Please review our FAQ's below - if you still have an inquiry, please do not hesitate to contact us at 1-877-881-4471.
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How can I order replacement parts/accessories for my unit?
Please call us at 1-877-881-4471 to order the replacement parts/accessories for your unit. Be sure to have the model number of your unit available - please refer to the back of your unit for the model number.
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My unit does nothing. What should I do?
- Ensure that you have power supply and that your outlet works
- Be sure that the Green Light is on (AFCI Plug) - if not, press the re-start button
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Is the LCD light flashing?
This is an indicator that your internal water tank is full - drain the unit.
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My unit is tripping or shutting off even after I hit the reset button?
- Portable AC Store's new PLM series of portable AC is equipped with a special plug that helps prevent the risk that result from arcing faults. The plug is called AFCI(arc fault circuit interruption) and basically means that the plug will trip if any danger of arcing exists and by doing so , prevents the build up of heat that may eventually cause a fire.
- The plugs are very sensitive to the conditions that may indicate arcing and tripping may occur even when the arcing is not (yet) threatening. In conjunction with circuit or wiring issues, the surges in power use when the compressor kicks in may exacerbate the problem further.
- If tripping occurs, try and use the product in a different circuit (not just another outlet which may be part of the same circuit). If tripping does not occur, this may indicate a problem with the circuit that did cause tripping. It may be a good idea to have a electrician come in and check the circuit.
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What is Arc-Fault Circuit Interruption (AFCI)?
- AFCI technology is a new class of protective device that provides protection against dangerous arcing faults. AFCI circuits distinguish normal transients in an electrical system while recognizing the electrical characteristics that are unique to dangerous arcing conditions, de-energizing the affected circuit when the fault is detected.
- Hazardous arc-fault conditions can result in overheated wiring and has been shown to result in fires or cause a loss of function on the affected circuit.
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Why is Arc-Fault Technology Needed?
- Arc-faults can be caused by worn, damaged or breached electrical insulation on wire and cable, misapplied appliances or equipment cords, or loose electrical connections. These conditions have been found to occur in commercial, residential, and aircraft applications.
- Hazardous arcing conditions are also a concern in high voltage DC systems, including the future 42 VDC systems proposed for automotive applications.
- In residential applications, Consumer Products Safety Commission (CSPC) statistics indicate that problems with home wiring are associated with over 40,000 home fires annually. Similarly, the Federal Aviation Administration (FAA) has implicated electrical faults as a primary concern in numerous commercial aircraft applications and incidents, while the military has identified electrical faults as a significant contributor to safety issues and a lack of aircraft readiness.
- The Arc-Fault Circuit Interrupters (AFCI) will detect potentially hazardous arcing conditions and prevent catastrophic damage caused by electrical fires.
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The air conditioner does not function properly
- Close any open doors or windows
- Clean or replace the filters as they may be dirty
- Ensure that nothing is obstructing the air inlet or outlet
- Ensure that the temperature that you are selecting is lower than the room temperature - use the temperature control (UP/DOWN) to lower your selection
- The overheat protection may be activated - wait 3 minutes until the temperature has decreased, then turn the unit on again
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The unit is noisy
The unit may not be standing on an even surface - place on an even surface
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The remote control does not function
- Make sure the remote control is aimed at the unit
- Make sure that the distance between the remote control and the unit is not too far
- Make sure the batteries are not dead - replace them if necessary
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Is it necessary to vent the unit?
Yes, the air conditioner must be vented properly as indicated in the user's manual in order for the machine to function properly. Please click here to see how the unit needs to be vented.
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How often should the air conditioner be drained?
We recommend that the unit not be drained unless it shuts itself off. If the lights blink and the machine turns off, this is an indication that it needs to be drained. The air conditioner runs more efficiently when the water is constantly circulated. The unit should be drained before moving it or putting it away for storage.
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Is it possible to connect an additional exhaust hose?
We do not recommend extending the exhaust hose beyond the 5-feet, as this may cause the unit to function less efficiently.
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How do I set up my unit?
Please click here to view the instructional video, or click on the set up sheet to download the set up instructions.
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How can I get a copy of the instruction book (owner's manual) for my unit?
Please click here to download your instruction book (owner's manual).
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How can I order replacement parts/accessories for my unit?
Please click here to shop for replacement parts/accessories. Be sure to have the model number of your unit available - please refer to the back of your unit for the model number.
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I am looking for a window/wall air conditioner.
You can find window air conditioners by clicking here and wall air conditioners by clicking here.
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